Terms of service

Trader and version details

PopUsIn · hello@popusin.com

Version IDs: utt-terms-2026-10-01-v1; moments-terms-2026-10-01-v1

Your account

You must give accurate details and keep your sign-in credentials secure. One person, one account; a business account may have several team members, each with their own sign-in.

Businesses on PopUsIn

Core, Growth and Professional software plans are billed in GBP and include a 7-day free trial for an eligible new subscription. Standalone products and premium additions do not include a free trial and are charged when purchased; access follows a verified subscription.

The Marketplace landing page is included with every plan. A 10% one-off charge applies to the first completed booking from a new customer introduced by the Marketplace, and 0% after that.

Card processing is charged at the published rates: UK cards 1.99% + 25p, European cards 2.99% + 25p.

Under the Tree and the Family Pass

What it is. Under the Tree is a private online space for a family to plan Christmas 2026 together: wish lists, hidden gift claims, Secret Santa, reminders and festive extras. It's provided by PopUsIn ("we").

Free and paid families.

• A free family space is for up to 3 people.
• A Family Pass is a one-off payment of £9.99. It lets up to 25 people use that family space for the Christmas 2026 season.
• The pass doesn't renew and there is no subscription.
• Joining a family someone else has created is free.
• The season ends on 31 January 2027. On that date the family space and everything in it is deleted, unless the Head Elf chooses Keep our family for 2027. We email the Head Elf on 2 January and 24 January first, and offer an export of the family's shared details before anything is deleted.

Who can join.

• You must be 13 or over to create an account.
• Adults can add child profiles for younger children. A child profile has no login, and it's managed by the adults in the family.
• The person who creates the family (the Head Elf) and any Co-Head Elves decide who's invited and what roles they have.

When a family grows past 3. If a fourth person joins a free family, they wait in a holding area and can't see the family's lists or claims until an adult buys the Family Pass. Everyone already in the family keeps full access.

Paying and cancelling.

• Payments are handled by Stripe.
• When you buy a Family Pass, you ask us to give you access straight away, and you agree that once access has started you lose the usual 14-day right to cancel for a change of mind.
• This doesn't affect your legal rights if the service is faulty, not as described, or not provided. In those cases, contact hello@popusin.com and we'll put it right or refund you.

Gift links.

• You can paste a link to any shop.
• We may read that public product page once to show a preview (name, picture and price). Prices and availability can change, and the shop is responsible for its own products.
• We don't add affiliate links to lists that belong to a child profile.

Keeping it kind and private.

• Don't post anything unlawful, hurtful, or anything that breaks someone else's privacy.
• Don't try to see gifts hidden from you, or get round the holding area or the people limits.
• We can suspend a family or account that breaks these rules. If we do, we'll tell the Head Elf why.

Personal use only. A family space is for your own family. It can't be resold, used as a business service or published publicly.

Changes and availability. We may improve features during the season. We'll never take away what a Family Pass includes without a fair refund. We aim for the service to be available at all times, but short interruptions can happen.

Liability. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that can't legally be limited. Otherwise, our total liability to you for Under the Tree is limited to the amount you paid for the Family Pass.

Contact. hello@popusin.com · PopUsIn.

Under the Tree checkout wording

Checkbox (required, unticked by default):

I'd like access to the Family Pass straight away. I understand that once access starts, I lose my right to cancel for a change of mind. This doesn't affect my rights if something goes wrong.

Under the button:

£9.99 once. No subscription. By buying you agree to our Terms and Privacy notice.

Receipt email line:

You asked for immediate access to your Family Pass on [date, time] (terms version utt-terms-2026-10-01-v1). Your statutory rights are not affected.

Moments

What it is. Moments is a private space for an event, where the host can manage invitations, RSVPs, guest photos and videos, messages, a live wall and a gallery afterwards.

Hosts:

• You must be 18 or over to host an event.
• You're responsible for who you invite, the rules for your event, and moderating what's shared.
• You must tell your guests that photos may be taken and shared in the event space.

Guests:

• Guests can join by invitation, link, QR code or event code. No app is needed.
• Guests must be 13 or over to upload. Younger guests can take part with a parent or guardian.

What you upload:

• You keep ownership of your photos and videos.
• You give the host and the event's guests permission to view and download them inside the event, and you give us permission to store and process them to run the event.
• Only upload content you have the right to share. Don't upload anything unlawful, sexual, hateful, or anything that shows someone in a way they wouldn't want.

Early Access. During Early Access, Moments is free. The event limits (guests, uploads, storage and video length) are shown when you create an event.

Removal. Hosts and our team can remove content at any time. Anyone can report content, and reported content is reviewed quickly and hidden while it's reviewed.

The liability and contact terms in Part A also apply to Moments.

Acceptable use

Do not misuse the platform: no unlawful content, no attempts to access another business's or person's data, no interference with the service. We may suspend accounts that break these terms.

Changes and contact

We may update these terms; material changes are announced in advance. Questions go to the contact page.